You may view the status of your dispute inquiry by using the Get Messages menu option.Click the Continue button when complete.Write a description of what you are disputing and why.Input the date and method of how you contacted the merchant.Complete the general information form and click Continue.Click on "Statements" and select the desired statement and select the transaction you would like to dispute by clicking on "Dispute Transaction" under the action column for the transaction you would like to dispute. You must be logged into your Online Account.This does not apply to claims of unauthorized use. You can dispute a transaction online by logging into your Online Account at, in writing via mail, or by phone.īut to preserve your rights, you must contact us in writing no later than 60 days after we sent the first statement which had the error. How do I place a transaction in dispute?Ī. Please note that you must use your new password the next time you log in to Online Services Features Enter your new password, enter it again to confirm it, and click "Update Password" to continue. Passwords must be between 8 and 32 characters long and must contain at least two of the following: one uppercase letter, one lowercase letter, one special character or one number. You will be able to choose a new password on the next screen. You will need to enter the one-time passcode in the space provided and hit "Submit". For your security, you will receive a prompt to have a one-time passcode to be sent to your email address on file. You will be prompted to enter your Username, Social Security Number and Date of Birth and click "Next". Click on the "Login" button on the home page and click "Forgot Password" link. If you have forgotten your password, you will need to create a new password before you can access your account information. What do I do if I have forgotten my password?Ī. How do I contact Customer Service if I have other questions?.How can I opt out of receiving marketing solicitations?.I made a return but it has not posted to my account? I sent a check/money order and it's not posting to my account?.
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